Preview Mode Links will not work in preview mode

Be Your Best In Business with Ian Luckett

Sep 18, 2017

Charlie Mullins is someone who surely knows about taking care of his people.

Charlie Mullins is a very successful businessman, who currently has 350 employees. He is a self-made millionaire, best known as the founder of Pimlico Plumbing in London, the largest independent plumbing company in the UK.

We discussed why it is very important to build up and retain customers. It is your existing customers that will get you through recession, get you through difficult times, as well as make you a bigger and better company. 

“Business is not an overnight success, it is a long term policy!”

We also tackled how the quality of your product or service greatly affects the success of your business.

Whether it is in business or in your career, plan your path out and tread carefully!

We also talked about why you should “BE YOU!” We discussed why it is important to make your own decisions, and not necessarily rely on others when making your business decisions.

In this podcast, Charlie shares why he thinks that in business, common sense and enthusiasm is more important than any degree or exam.

Charlie also talks about how important it is to employ people. The hardest aspect in business may be employing staff, but it is the best investment you will ever make.

We also discussed how important is showing appreciation (through both material incentives or even a mere “thank you” ) in influencing your team’s performance.


Golden Nugget Round

Question 1 – What would you tell your 25 Year Old Self?

Think bigger, and you’ll work accordingly.

Question 2 – What would you Lecturer at University today

Common Sense – don’t rely on degrees and exams to be successful in life.

Question 3 – What was your biggest investment or financial decision

This building, it gave me a base. Without this building, Pimlico Plumbers wouldn’t be Pimlico Plumbers.


Guest Details

To contact Charlie, you can visit the Pimlico Plumbers’ website at


Links and Resources


Just like a boxer, if you go down and you get up there’s a good chance that you’re going to win the fight. – Charlie Mullins

I don’t believe in luck. I believe that the more you put into something, the more you get. – Charlie Mullins

Learn to delegate! – Charlie Mullins

If someone has gone against the grain, you have to get rid of them and get someone who is on your corner. – Charlie Mullins